PenPower Support Team
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Activity overview
Latest activity by PenPower Support Team-
PenPower Support Team created an article,
Why do I see the error message "Device serial number does not match, decryption cannot be executed"?
This error message usually occurs when the device serial number recorded in the audio file does not match the device serial number currently bound to your App account.To ensure the privacy and data...
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PenPower Support Team created an article,
如何在 iOS 系統使用 OTG USB 模式傳輸錄音檔？
當您使用 Notique AI App 匯入較大的錄音檔案時，若使用無線藍牙（BLE）協議傳輸，速度通常會較慢。為了提供更高效的體驗，蒙恬 AI 錄音王 (型號: DVR-611) 在 APP 版本 V1.4 之後，支援 OTG USB 傳輸模式。iOS（iPhone / iPad）用戶請依照以下三個步驟進行操作： 步驟 1：連接硬體將 DVR-611 錄音筆頂端的 USB 介面保護蓋逆時針...
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PenPower Support Team created an article,
How to transfer voice recordings via OTG USB on Android
When you use the Notique AI App to import large recording files via wireless transmission, the speed is usually slower because it uses the BLE transmission protocol. To provide a more efficient exp...
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PenPower Support Team created an article,
How to find the serial activation code?
Please look for the "Dictation Activation Notice" card in the package to obtain the activation code.If you cannot find it, please contact customer support for assistance.
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PenPower Support Team created an article,
PenPower Jr.(AI Dictation Version) – Dictation Feature User Guide
1. Connection InstructionsStep 1: Confirm the readiness of the computer and mobile device(1) Please first enable the dictation function on the computer.(2) If the PenPowerAI Jr. APP is not yet inst...
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PenPower Support Team created an article,
Slow Download Speed When Using the Recorder with iPhone 16e / iPhone 17
Issue DescriptionSome users may experience slow download speeds when using our recorder with an iPhone 16e or iPhone 17. The issue typically appears as follows:The download speed is normal at the b...
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PenPower Support Team created an article,
Account Deletion Request for Notique AI
Account Deletion Request for Notique AI To protect your privacy, you can request the deletion of your account and associated data at any time.How to Request Deletion: Please click the link below to...
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PenPower Support Team created an article,
● How to use AI Reading Buddy?
AI Reading Buddy Reminder: Please log in or register for an Evolaclass account before using AI Reading Buddy features. Reading Sessions 1. Create a New Session (1) Enter book name or article titl...
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PenPower Support Team created an article,
● How to use AI Reading Buddy?
AI Reading Buddy Reminder: Please log in or register for an Evolaclass account before using AI Reading Buddy features. Reading Sessions 1. Create a New Session (1) Enter book name or article tit...
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PenPower Support Team created an article,
Notique AI – Complete Product Guide
Version 1.3Applies to: Notique AI Pen + Notique AI App 1. Introduction Notique AI is an AI-powered system designed to transform everyday recording and note-taking into structured, meaningfu...